Shipping & Returns

Zendrop Fulfillment and Return Process

 

1. Order Fulfillment & Shipping Process (Processo de Envio e Entrega)

• Order Placement: When a customer places an order on your store, the order details sync automatically with Zendrop.

• Payment & Processing: You pay Zendrop for the product and shipping costs. Zendrop then processes the order within 1 to 3 business days.

• Quality Check & Packaging: Zendrop's team inspects the item at their warehouse, packages it securely, and prepares it for shipping.

• Shipping & Tracking: The package is shipped using fast shipping lines (like Zendrop Shipping). A tracking number is automatically generated and synced to your store to notify your customer.

 

2. Return and Refund Policy (Processo de Retorno/Devolução e Reembolso)

Zendrop has a specific policy for returns, which usually depends on the reason for the request:

• Damaged or Defective Products: If the customer receives a broken or incorrect item, Zendrop will issue a full refund or ship a replacement for free. You must provide photographic or video proof from the customer within 30 days of delivery.

• Lost Packages: If a package is lost in transit and exceeds the estimated delivery timeframe, Zendrop will reship the product or refund the order.

• Customer Change of Mind: Zendrop does not accept returns or offer refunds if the customer simply changed their mind, ordered the wrong size, or provided an incorrect shipping address.

 

How to handle "Change of Mind" returns:

Since Zendrop does not accept returns for these cases, most dropshippers use one of these strategies:

• Local Return: Have the customer ship the product to your own personal address and resell it later.

• Partial Refund / Discount: Offer the customer a partial refund or a discount coupon to keep the product, avoiding shipping costs.